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Who should I make my cheque payable to?

Please make your cheque payable to ‘Trade Skills Ltd' and send to: ‘Trade Skills Ltd', Armstrong House, 4-6 First Avenue, Robin Hood Airport, Hayfield Lane, Doncaster, DN9 3GA.

Will I find cheaper courses if I book directly with the Training Provider?

All Training Providers using the Trade Skills site commit to providing courses at prices that do not exceed their standard course prices, and in many instances the courses are discounted. In particular courses may be heavily discounted for late availability or for early bookings, and these course places may only be available through the Trade Skills web site.

Why do training course prices differ?

Course prices listed on our website are dictated by each independent training provider and therefore the cost for a place on a course may differ

How does Trade Skills select its Training Providers?

Trade Skills Limited only recruits reputable and appropriately qualified Training Providers. Before recruiting providers preliminary evaluation is carried out to verify the credentials of the Training Provider. Once a Training Provider is recruited to the site, our continuous monitoring of QA standards ensures that Training Providers meet high standards of delivery. Any Training Provider who cannot maintain high standards will not retain their position on our site.

What happens if I want to cancel a course booking?

We understand that course cancellations will happen from time to time. If you need to cancel a course you must notify us by email, quoting your name and the booking reference. Unfortunately we cannot process verbal cancellations. The course will then be cancelled in accordance with the Terms and Conditions of the original booking. Where refunds are due they will be transferred back to the original card on which the booking payment was made, and an email notification/credit note will be sent to you as confirmation of the cancellation.

Are my credit or debit card details secure?

The Trade Skills web site uses Protx (a division of Sage (UK) Limited). Protx provides secure online credit and debit card payment solutions for thousands of online businesses across the UK. Protx is a fully approved payment processor with all major UK acquiring banks.

All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

What happens if a Training Provider cancels a course?

Fortunately this is rare, but can happen. In the event of a cancellation, Training Providers on our web site commit as part of their terms and conditions to re-arrange the booking at another date and time acceptable to both parties and at the same value as the original booking. If this is not possible Trade Skills Ltd will reimburse the value of the booking in full and without delay